Refund Policy



Return Policy Refund & Replacement Policies
Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you.
Please contact us within 48 hours after receiving yours. Cucuchu  does not accept Returns or Exchanges, once an
item has been received it cannot be returned.
We can only offer you replacements at no additional cost if it falls under below criteria: Items are faulty –
damaged/broken  upon arrival. Parcels that is lost in transit. We do not accept returns or refunds if customer changes their mind after receiving their order(s). Note: Cucuchu will not be held liable for any lost or
misrouted parcels.

Cucuchu reserves the right to refuse any replacement and refund if it does not meet the above criteria.Our team will inspect /verify the photo(s) before we issue out a replacement.

 

1) Misprinted/damaged/defective items - We will Only replace any items damaged or poor-quality at no additional cost or we can whole refund or partly refund if the customer is agreed depending on how damaged it is.
2) We do not refund orders for buyer’s remorse,Ordering Wrong Size and size exchanges .
We provide accurate sizing charts on each of our product specifications pages for Our customer reference For Accurate Size It Is Therefore The Customers Responsability
Please ensure that all the information you have provided is correct before submitting your order to prevent losses
in mail or other mishaps from happening. international customer must provide phone number.
If you have other concerns, please contact our Customer Service via email (support@cucuchu.com)
Cucuchu will not be held liable for packages that are returning to sender.
Customers are advised to carefully enter the correct addresses otherwise, the package will not be delivered.
Once the item is received at the warehouse, we can repack, re- label, and reship them however you need to
understand that doing so requires an additional cost. Processing and shipping cost is usually half the order
total...so please be careful on the information that you provide.
If you think you have entered a wrong address, you need to contact us immediately in order to correct the mistake.

Wrong Address - If you  provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Cancellation Policy

Can I cancel my order(s)? Yes. Cancellations must be made within 24 hours of order placement.
Send us an email within 24 hours and let us know the reason why you wish to cancel your order. We do not accept cancellation of orders outside the 24 hours window and/or because of the Standard Shipping reason.
Please note that our Standard Shipping are posted in each product’s description hence all customers should be aware of this before concluding an order. All refunds will be processed within 24-48 hours before the fund reflects
on customer’s bank account.
Please do not send your purchase back to the manufacturer.
Send us an email stating your concern and attach a picture of the item(s) showing the size tag and its original
packaging within 48 hours upon receipt of the order get a replacement or refund. Note: Our team will inspect /verify the photo(s) before we issue out a replacement.
Cucuchu reserves the right to refuse any replacement and refund if it does not meet the above criteria. Late or missing refunds (if applicable) If you haven’t received a refund yet, check your bank account again and
contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of these and still have not received your refund yet, please contact
us through submitting a ticket at our website https://Cucuchu.com